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Family Moments


Use our checklist to see if you are eligible to qualify for a free Air Source Heat Pump


It's easy to find out if you qualify for our free air source heat pump offer*.

If you're a homeowner or privately rent...

You're likely to be eligible if your EPC rating is E, F or G and you heat your home using one of the following:

  • electric storage heaters

  • room heaters

  • open fires

  • electric warm air system

  • electric underfloor or ceiling heating (not connected to an electric boiler)

  • oil boiler

  • LPG boiler

  • electric boiler

  • solid fuel boiler

(Please note existing Oil or LPG Boilers need to be 5 years old or more, we would also require proof)




You are in receipt of any means-tested benefits below:

  • Child benefit

  • Child Tax Credit

  • Housing Benefit

  • Jobseekers Allowance

  • Income related Employment and Support Allowance

  • Income Support

  • Pension Credit Guarantee

  • Pensions Credit Savings Credit

  • Universal Credit

  • Working Tax Credit

Child benefit income and household threshold:




If you are on a low income and have a high cost of heating your home, or on a low income and vulnerable to the cold because of age, illness or disability, you may also be eligible.

If the above applies to you, then please register your interest or call the Connected for Warmth team on 0800 029 4547.

Please note that we may need to confirm further eligible details with you during the application process, and that a technical feasibility assessment will need to be made of your property.


If you're a private tenant


If you meet the criteria above you may also be eligible for the scheme. We will need to secure your landlord's permission. Please register your interest and we can discuss it further with you.

If you're a social tenant

The Connected for Warmth programme can't install air source heat pumps into individual socially rented properties. However, if you don't currently have a heat pump then please ask your landlord to get in touch with us at or 0800 029 4547 as we may be able to work with them directly to assist you.

*Installation of a free air source heat pump is subject to a number of further eligibility checks and a site survey or technical feasibility assessment.

If you're not eligible through the criteria above, you may still qualify through ECO4 flexible eligibility. You could meet the criteria through one of the routes below:

  • Household combined income: Household combined income: Households living in a SAP band rated E, F or G home, with a combined gross income from all sources under £31,000. 

  • NHS referal: Households living in band E, F or G homes and identified as suffering from a severe and /or long-term health condition that could be severely impacted by living in a cold home. 

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